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30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

By Ricardo Saltz Gulko | February 26, 2018
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

By Ricardo Saltz Gulko | February 25, 2018
bridge silos gap customer experience service

Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!

By Ricardo Saltz Gulko | February 18, 2018
Treating Customer Experience Silos Dysfunctional

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

By Ricardo Saltz Gulko | February 5, 2018
To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers...

The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences

By Ricardo Saltz Gulko | January 7, 2018
Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT

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