30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books
bridge silos gap customer experience service
Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!
Treating Customer Experience Silos Dysfunctional
How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience
To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers...
The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences
Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT