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Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!

By Ricardo Saltz Gulko | February 18, 2018
Treating Customer Experience Silos Dysfunctional

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

By Ricardo Saltz Gulko | February 5, 2018
To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers...

The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences

By Ricardo Saltz Gulko | January 7, 2018
Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

By Ricardo Saltz Gulko | November 13, 2017
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience...

How do enterprise technology companies simplify their products services and experiences? Part II

By Ricardo Saltz Gulko | November 6, 2017
In this article, we are going to give a few examples of enterprise technology companies simplifying their products, services, and experiences

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