SIGN UP TO OUR WEEKLY BLOG POSTS

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

silos gap customer experience service

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.