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Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.

Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.