30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

List of Customer Experience 30 Top Books I read in 2017 & Expected Books for 2018, which I highly recommend –>  Customer Experience, Customer Success & innovation

This article is divided in 5 subjects:

Ricardo Saltz Gulko 2016-2017 Readings:

  • Customer Experience and Customer Services
  • Customer Success
  • Innovation, Design and Sense
  • Entrepreneurship and Business
  • 2018 The most Expected Customer Experience Books

My 30 2017 top books readings…

Customer Experience and Customer Services

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Customer Success

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  1. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman and ‎ Lincoln Murphy
  2. Farm Don’t Hunt: The Definitive Guide to Customer Success by Guy Nirpaz and Fernando Pizarro
  3. Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution by Jeb Dasteel , Amir Hartman and Craig Legrande

Innovation, Design and Sense

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  1. Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously by Jeff Gothelf and Josh Seiden
  2. Innovation by Design by Thomas Lockwood and Edgar Papke
  3. The Power of Nice: How to Conquer the Business World With Kindness by Linda Kaplan Thaler and Robin Koval
  4. Mapping Innovation: A Playbook for Navigating a Disruptive Age by Greg Satell
  5. Easy to Use 2.0: User Experience in Agile Development for Enterprise Software by Sean Van Tyne
  6. Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration by David Nour
  7. IoT Inc.: How Your Company Can Use the Internet of Things to Win in the Outcome Economy by Bruce Sinclair

Entrepreneurship and Business

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  1. Ego Is the Enemy by Ryan Holiday
  2. Entrepreneurial You: Monetize Your Expertise, Create Multiple Income Streams, and Thrive by Dorie Clark
  3. Reclaiming Conversation: The Power of Talk in a Digital Age by Sherry Turkle

The 2018 List of Customer Experience and Services Expected Eglobalis book list

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  1. Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies by Denise Lee Yohn
  2. Growth IQ: Get Smarter About Building Your Company’s Future by Tiffani Bova
  3. Next is Now by Lior Arussy
  4. When Customers Win, Nobody Loses! By Gerry Brown Book is expected during 2018!
  5. Shep Hyken New Book is expected during 2018!
  6. Red Goldfish by Stan Phelps is coming soon.
  7. Customer What? The honest and practical guide to customer experience by Ian Golding
  8. Put Your Customer Second by James Dodkins
  9. The XIQ Factor – Services, Customer Experience and Real Innovation, my first book is coming during 2018 second semester. Connect with us and stay  up-to-date here Ricardo Saltz Gulko
  10. Revealing the Invisible: How Our Hidden Behaviors Are Becoming the Most Valuable Commodity of the 21st Century by Thomas Koulopoulos and George Achillias


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About the Author:

Ricardo Saltz Gulko is a global strategist, thought leader, practitioner and speaker in the areas of customer experience, experience design, customer success, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise software, services, design thinking and customer experience. He currently works with companies of varying sizes to transform themselves around CX, customer success pathways, and professional services. He holds a MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew and German. He is on the international advisory committee of the Customer Experience Professionals Association and currently resides in Munich, Germany with his family.

A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. You can also support and donate to The Lab. It would mean a lot to me, and millions of others struggling with diabetes.

You can learn more about him, his passions, and his charitable causes at his LinkedIn or Eglobalis or Facebook or Twitter.

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