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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture

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We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories

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Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity

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People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers

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Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth

DrDenise

We want to wipe Type One diabetes from the Earth.

To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab.

In the picture is Dr. Denise Faustman at her lab in Boston.

HOMEsuperadm1n1strator2022-08-02T19:44:51+01:00

Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX

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Latest Blog Posts

CX and AI: From Early Steps to a Decade of Limitless Horizons

By Ricardo Saltz Gulko | July 8, 2025

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Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

By Ricardo Saltz Gulko | June 30, 2025

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Experience Under Fire: How Conflict Impacts CX, EX, Innovation, and the Future of Technology

By Ricardo Saltz Gulko | June 23, 2025

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Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes

The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function

Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)

How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech

Our List of Happy Customers