Latest Podcast
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX
Latest Blog Posts
Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX
Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX
Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In
Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In
Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies
Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies