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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture

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We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories

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Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity

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People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers

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Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth

DrDenise

We want to wipe Type One diabetes from the Earth.

To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab.

In the picture is Dr. Denise Faustman at her lab in Boston.

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Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX

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Latest Blog Posts

How to Define and Execute a B2B Customer Experience Strategy

By Ricardo Saltz Gulko | September 16, 2024

How to Define and Execute a B2B Customer Experience Strategy

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Empowering Employees to Drive CX Innovation: A Comprehensive Path to Success and Growth.

By Ricardo Saltz Gulko | September 11, 2024

Empowering Employees to Drive CX Innovation: A Comprehensive Path to Success and Growth.

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Maximizing Outcomes with Integrated Customer Success and Experience Metrics

By Ricardo Saltz Gulko | September 5, 2024

Maximizing Outcomes with Integrated Customer Success and Experience Metrics

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The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

Why are CX practitioners unhappy with their VoC platform?

CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

Enhancing Customer Experience Through Strategic Experimentation: A Comprehensive Guide

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Why Europe and the UK Are Always Behind the USA in Customer Experience

Our List of Happy Customers