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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth We want to wipe Type One diabetes from the Earth. To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab. In the picture is Dr. Denise Faustman at her lab in Boston.
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Employee Led Transformation - With Lior Arussy Part II

By Ricardo Saltz Gulko | Aug 14, 2020
Employee Led Transformation - Conversation With Lior Arussy Part II , customer experience , innovation , experience design
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Latest Blog Posts

Image source: https://www.medtronic.com/us-en/index.html

Don’t Talk about Great CX Culture if You Don’t Know MED

By Ricardo Saltz Gulko | November 22, 2020
Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience
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Best Customer & Employee Experience Design Books 2020 2021 List

By Ricardo Saltz Gulko | November 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List
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Image source: https://www.wired.com/story/surreal-frenzy-inside-us-biggest-mask-maker/

Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead

By Ricardo Saltz Gulko | November 7, 2020
Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead , People-centric enterprises will certainly have an advantage – not just today, but also down the road – when...
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