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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture

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We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories

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Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity

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People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers

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Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth

DrDenise

We want to wipe Type One diabetes from the Earth.

To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab.

In the picture is Dr. Denise Faustman at her lab in Boston.

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Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX

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Latest Blog Posts

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

By Ricardo Saltz Gulko | April 15, 2025

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing - Part 2 of 3

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Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

By Ricardo Saltz Gulko | April 6, 2025

Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing - Part I of 3

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

By Ricardo Saltz Gulko | March 30, 2025

Can AI and Real-Time Tech Replace Traditional CX Surveys?

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Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

The Meteor That Missed: Unmasking the CX Extinction Myth

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

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