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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture

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We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories

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Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity

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People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers

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Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth

DrDenise

We want to wipe Type One diabetes from the Earth.

To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab.

In the picture is Dr. Denise Faustman at her lab in Boston.

HOMEsuperadm1n1strator2022-08-02T19:44:51+01:00

Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX

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Latest Blog Posts

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

By Ricardo Saltz Gulko | March 18, 2025

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

By Ricardo Saltz Gulko | March 13, 2025

Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

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Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

By Ricardo Saltz Gulko | March 4, 2025

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

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From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

Ten Ways to Turn Organizational Silos into Collaboration Engines

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest

Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Our List of Happy Customers