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Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX
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Latest Blog Posts

Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes

By Ricardo Saltz Gulko | June 10, 2025
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The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function

By Ricardo Saltz Gulko | June 3, 2025
This in-depth article explores why Customer Experience (CX), combined with AI and Agentic AI, must act as the strategic umbrella across Customer Service, Customer Success, and Professional Services. Backed...
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Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)

By Ricardo Saltz Gulko | May 27, 2025
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
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From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When
AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech
Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3
Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3
Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

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