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We Help You To Create a Sustainable Customer and Quality Experience-Centric Culture

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We Design Your Uniqueness: Moments That Amaze and Stick As Customer Memories

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Ensure Services and Products are Aligned with Your Customer Experience by the 4Ps: People, Preparation, Prevention, and Proactivity

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People Experience: Engagement Strategies to Amaze Your Teams and Ideal Customers

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Quality Experience: We help you to ensure your Products and Services Generate Value and Revenue Growth

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We want to wipe Type One diabetes from the Earth.

To achieve our purpose, up to 20% of all our services, and speaking engagements net revenue are donated to Diabetes Research at Harvard Faustman Lab and ADA. The proceeds from Ricardo’s forthcoming book will be going to the Faustman Lab.

In the picture is Dr. Denise Faustman at her lab in Boston.

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Latest Podcast

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn

By Ricardo Saltz Gulko | Mar 17, 2021

Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX

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Latest Blog Posts

The Best Customer Experience, Data and Design Books of 2022

By Ricardo Saltz Gulko | October 30, 2022

The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy

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Best New Customer Experience and Design Books – 2021 List

By Ricardo Saltz Gulko | November 23, 2021

Best New Customer Experience and Design Books – 2021 List best employee experience and design books

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Image source: https://medium.com/@wop.innovationsuite

In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready?

By Ricardo Saltz Gulko | April 11, 2021

In the Digital Experience and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? experience Design

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The European Customer Experience Organization is now live and Open for You! The Time to Evolve Together arrived!

Image source: https://martechtoday.com/building-ai-mindset-time-identify-develop-skill-sets-now-212672

Five fundamentals to re design AI transformative experience as competitive advantage

Image source: https://towardsdatascience.com/computers-that-learn-to-see-a2b783576137

Customer Experience and Adoption: The Impact of Technology Change Requests

Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line

Image source: https://www.wallpaperflare.com/chess-artificial-intelligence-human-intelligence-wallpaper-bfufh

Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience

Image Source: http://i1-news.softpedia-static.com/images/news2/assembly-robot-kills-worker-at-volkswagen-plant-in-germany-485851-2.jpg

IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth

Our List of Happy Customers