Latest Podcast
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn , Ericsson Chief Customer Officer and Head of Customer Experience employee experience , CX, EX
Latest Blog Posts
The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function
This in-depth article explores why Customer Experience (CX), combined with AI and Agentic AI, must act as the strategic umbrella across Customer Service, Customer Success, and Professional Services. Backed...
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)