November 2023 - Eglobalis

Elevating Customer Experience: Six Key Fundamentals for Adaptability
Elevating Customer Experience: Six Key Fundamentals for Adaptability

Elevating Customer Experience: Six Key Fundamentals for Adaptability

Elevating Customer Experience: 6 Key Fundamentals for Adaptability

By Ricardo Saltz Gulko|2023-11-21T21:07:37+01:00November 21st, 2023|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, Customer Strategies, Customer Support and Care, Enterprise Technology and CX, Experience Design, Human and Digital Engagement, Humans Experience, Hyper Personalization, Innovations Impacting CX, Loyalty and Referrals, Onboarding Strategies, People Experience, Quality CX Management|Comments Off

Why NPS doesn’t work any more, and what’s the alternative?
Why NPS doesn’t work any more, and what’s the alternative?

Why NPS doesn’t work any more, and what’s the alternative?

Why NPS doesn't work any more, and what's the alternative ?

By Ricardo Saltz Gulko|2024-01-23T11:52:13+01:00November 16th, 2023|Complex vs Simple, contact centers, Culture Transformations, customer centricity, Customer Driven, Customer Experience, customer inteligence, Customer Loyalty, Customer Relationship, Customer Strategies, Customer Support and Care, CustomerSuccess, CX, CX and Professional Services, CX Crisis Management, Data analytics, Design Thinking For CX, Emotional Design, employee experience, Enterprise Technology and CX, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Expériences client, experiencia del cliente, Experiencias del cliente, Human and Digital Engagement, Humans Experience, Hyper Personalization, Innovations Impacting CX, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerfahrung, UX|Comments Off

How to create better business outcomes through CX design
How to create better business outcomes through CX design

How to create better business outcomes through CX design

How to create better business outcomes through CX design , customer experience design

By Ricardo Saltz Gulko|2023-11-08T16:25:30+01:00November 8th, 2023|#loyalty, Amazing Human Cetricity, artificial intelligence, brand purpose, Culture Transformations, Customer Experience, customer inteligence, Customer Loyalty, Customer Relationship, Customer Sentiment, CustomerSuccess, CX, CX and Professional Services, Data analytics, Design Thinking For CX, Emotional Design, EX, expérience client, Experience Design, Experience management, Expériences client, experiencia del cliente, Experiencias del cliente, Human and Digital Engagement, Humans Experience, Hyper Personalization, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerlebnisse, Loyalty and Referrals, Measuring and Metrics, Micro Moments, Product and Services Design, Professional Services, Quality CX Management, simplification, UX|Comments Off

How to boost customer loyalty in a tough economy
How to boost customer loyalty in a tough economy

How to boost customer loyalty in a tough economy

How to boost customer loyalty in a tough economy - Customer Experience

By Ricardo Saltz Gulko|2023-11-01T08:11:02+01:00November 1st, 2023|#loyalty, AI, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, Culture Transformations, customer centricity, Customer Experience, Customer Relationship, Customer Sentiment, Customer Support and Care, CustomerSuccess, CX, CX and Professional Services, Data analytics, Design Thinking For CX, employee experience, Enterprise Technology and CX, Esperienze dei clienti, Europäische Organisation für Kunden erlebnisse, EX, expérience client, Experience Design, Experience management, Expériences client, experiencia del cliente, Experiencias del cliente, Humans Experience, Hyper Personalization, Innovations Impacting CX, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerlebnisse, Loyalty and Referrals, Product and Services Design, Quality CX Management, simplification|Comments Off