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AI in the Workplace: Transforming Customer and Employee Experience

AI in the Workplace: Transforming Customer and Employee Experience

By |2024-10-30T09:46:36+01:00October 30th, 2024|AI, Business Transformation CX, customer centricity, employee experience, Expériences client, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off on AI in the Workplace: Transforming Customer and Employee Experience

Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

Delete, Ignore, or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

By |2024-10-21T11:20:01+01:00October 21st, 2024|#loyalty, asiakaskokemus, Business Transformation CX, contact centers, Culture Transformations, customer centricity, Customer Experience, Customer Loyalty, Kundenerfahrung|Comments Off on Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

Beyond the Basics: Why the Traditional Customer Experience (CX) Education Model is Outdated

By |2024-10-15T06:30:26+01:00October 15th, 2024|Customer Experience Education, CX certification, Uncategorized|Comments Off on Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

By |2024-10-01T08:14:20+01:00October 1st, 2024|#CXmeasurement, #loyalty, Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Customer Driven, Customer Sentiment, CX Crisis Management, Data analytics, Kundenerfahrung|Comments Off on Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead
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