November 2024 - Eglobalis

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By Ricardo Saltz Gulko|2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design
The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms and Experimentation: Redefining Tech and Biotech B2B Design

By Ricardo Saltz Gulko|2024-11-19T09:40:21+01:00November 19th, 2024|#loyalty, AI, Business Transformation CX, Culture Transformations, Customer Driven, customer inteligence, CX Innovation|Comments Off

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services
Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer-Centric Strategies Are Redefining Professional Services

By Ricardo Saltz Gulko|2024-11-12T10:43:30+01:00November 12th, 2024|#loyalty, AI, asiakaskokemus, Business Transformation CX, customer centricity, Customer Experience, Customer Loyalty, Uncategorized|Comments Off

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership
Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

By Ricardo Saltz Gulko|2024-11-05T18:08:03+01:00November 5th, 2024|#loyalty, brand purpose, Business Transformation CX, CX, CX books, CX Innovation, Data analytics|Comments Off

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

By Ricardo Saltz Gulko|2024-11-03T12:30:14+01:00November 3rd, 2024|#CXmeasurement, #loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Culture Transformations, Customer Driven, customer feedback, CX Frameworks, CX Innovation, Data analytics, Emotional Design, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Expériences client, Human and Digital Engagement, Humans Experience, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerfahrung|Comments Off