February 2026 Archives

Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B
Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B

Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B

A leadership inflection point from copilots to autonomous work Enterprise AI has entered its “everywhere, but uneven” phase. In McKinsey & Company’s 2025 global survey, 88% of respondents report “regular AI use” in at least one business function, yet the majority are [...]

By Ricardo Saltz Gulko|2026-02-09T13:49:23+01:00February 9th, 2026|Agentic AI Governance, AgenticAI, artificial intelligence, customer centricity, Customer Experience|Comments Off

Agentic AI and Customer Innovation: Why Governance Is Now the Key Differentiator
Agentic AI and Customer Innovation: Why Governance Is Now the Key Differentiator

Agentic AI and Customer Innovation: Why Governance Is Now the Key Differentiator

Introduction Agentic AI – autonomous, decision-making AI “agents” – is no longer experimental. It is becoming the execution layer of customer experience. Enterprises are deploying AI assistants and orchestration engines that can resolve customer requests, personalize interactions, and trigger workflows in [...]