July 2026 Archives

Your Fancy Chatbot Saved $11.66. The Customer Never Came Back.
Your Fancy Chatbot Saved $11.66. The Customer Never Came Back.

Your Fancy Chatbot Saved $11.66. The Customer Never Came Back.

You guessed it. AI. A chatbot that fails to solve customer problems may create more financial risk than operational savings. The Gist Does cheaper customer service always save money? No. AI self-service can lower interaction costs while increasing customer churn if [...]

By Ricardo Saltz Gulko|2026-07-13T18:17:35+01:00July 13th, 2026|#cx, #loyalty, #Valuecreation, AgenticAI, AI, artificial intelligence|Comments Off

Samsung, Nvidia, Oracle and Customer Experience — The AI You’ve Loved for Years and Never Noticed
Samsung, Nvidia, Oracle and Customer Experience — The AI You’ve Loved for Years and Never Noticed

Samsung, Nvidia, Oracle and Customer Experience — The AI You’ve Loved for Years and Never Noticed

You probably think AI became part of your life recently. You opened a chat app, typed a question, watched it answer like a person, and thought: so this is the AI everyone means. Here is the uncomfortable truth. You have been [...]