About Ricardo Saltz Gulko
I am a global executive for medium and large global organizations, focused in Customer Experience, Professional Services, Customer Success and delivery.
I enable major global enterprises to generate new revenue and enhance market competitiveness by delivering global customer experiences, services, strategic planning, execution and ensuring customer success. I drive continuous transformation, quality design for products and service, and experience design programs. The end results of my work in customer strategy services and sales were high growth, customer and employee satisfaction, retention, advocacy, and increased loyalty and quality.
I enhance renewals, adoption and developed 360-degree onboarding programs, as well as strategies for cloud and on-premise solutions among other technologies. I also work with companies on integrating IoT and data-driven services during digital transformation initiatives.
I have led operations, solutions, professional services, customer experience delivery, digital and cultural business transformation, talent development and acquisition, developed new service catalog portfolios, and solutions across EMEA, NAM, APAC and LATAM.
I’ve also lead measurements and metric results with customer, including the utilization of NPS, VOC CSAT, AHT and CES. I connect leadership KPIs, to measurement and metrics directly to revenue generation, and customer and employee satisfaction outcomes.
In the past, I’ve held global executive positions with Oracle, Ericsson, Amdocs, Inttra, Comverse Technology, Samsung*and Redknee — among others.
I’ve generated up to $170 million in new annual revenue by developing new services and sales offerings and managed up to $71M P&L while exceeding quarterly contribution to EBITDA. My programs have generated additional bi-annual revenue (ARR) by 230%. Other service and customer success initiatives have increased renewals, retention, annual client revenue by 30%, improved customer satisfaction by 35%, enhanced NPS results and other measurements and achieved 75%+ productivity gains.
I have created and adapted processes and procedures to generate change, especially in the area of digital and cultural transformation while retaining a focus on service excellence.
I’ve resided in the USA, Brazil, Israel, Holland, UK and Germany. Fluent in English, Portuguese, Spanish, Hebrew and still constantly improving my German. Have led multi-cultural global teams. Hold a MBA from Northwestern’s J.L. Kellogg Graduate School of Management and have a Bachelor’s degree in Information Systems and Industrial Engineering.
I am the co-founder and visionary of the European Customer Experience Organization, a global association.
Connect with Ricardo on Twitter, LinkedIn and the Facebook All Stars #CX Group
Causes We stand for
Research to Win Our battle against Diabetes Type one: The research conducted by the Faustman Labis 100% supported by philanthropic individuals and foundations.
Help us by donating to Faustman Lab at Harvard Hospital.
American Diabetes Association, they are doing a great and important work of educating, informing and supporting the best reliable researchers around the globe. Help us to support the ADA
Save The Rhino, they are protecting this magnificent animal.Help Save The Rhino I had the opportunity to visit them few years back in Namibia and was amazed by what Save The Rhino are doing to this amazing creature