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How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

By Ricardo Saltz Gulko | May 20, 2025
How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

By Ricardo Saltz Gulko | May 14, 2025
From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech

By Ricardo Saltz Gulko | May 4, 2025
AI's Symbiotic Impact on Patient Experience and Drug Development in Pharma and Biotech

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

By Ricardo Saltz Gulko | April 28, 2025
Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3

By Ricardo Saltz Gulko | April 23, 2025
Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey - Part 3 of 3

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

By Ricardo Saltz Gulko | April 15, 2025
Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing - Part 2 of 3

Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

By Ricardo Saltz Gulko | April 6, 2025
Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing - Part I of 3

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

By Ricardo Saltz Gulko | March 30, 2025
Can AI and Real-Time Tech Replace Traditional CX Surveys?

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

By Ricardo Saltz Gulko | March 24, 2025
Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

By Ricardo Saltz Gulko | March 18, 2025
Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

By Ricardo Saltz Gulko | March 13, 2025
Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

By Ricardo Saltz Gulko | March 4, 2025
Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

The Meteor That Missed: Unmasking the CX Extinction Myth

By Ricardo Saltz Gulko | February 25, 2025
The Meteor That Missed: Unmasking the CX Extinction Myth

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

By Ricardo Saltz Gulko | February 13, 2025
From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

By Ricardo Saltz Gulko | February 3, 2025
AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

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