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Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

By Ricardo Saltz Gulko | January 18, 2024
Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not

By Ricardo Saltz Gulko | January 7, 2024
Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge

Best Customer Experience Books 2023 in Digital Data, Design and Centricity

By Ricardo Saltz Gulko | December 7, 2023
Best Customer Experience Books 2023 in Digital Data, Design and Centricity

True Personalisation is Unworkable for Customer Experience

By Ricardo Saltz Gulko | December 5, 2023
True Personalisation is Unworkable for Customer Experience

Elevating Customer Experience: Six Key Fundamentals for Adaptability

By Ricardo Saltz Gulko | November 21, 2023
Elevating Customer Experience: 6 Key Fundamentals for Adaptability

Why NPS doesn’t work any more, and what’s the alternative?

By Ricardo Saltz Gulko | November 16, 2023
Why NPS doesn't work any more, and what's the alternative ?

How to create better business outcomes through CX design

By Ricardo Saltz Gulko | November 8, 2023
How to create better business outcomes through CX design , customer experience design

How to boost customer loyalty in a tough economy

By Ricardo Saltz Gulko | November 1, 2023
How to boost customer loyalty in a tough economy - Customer Experience

How complexities prevent and improve employee and customer experience

By Ricardo Saltz Gulko | October 4, 2023
How complexities prevent and improve employee and customer experience

Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

By Ricardo Saltz Gulko | September 19, 2023
Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

What’s next in VoC as traditional customer surveys fade from our memories?

By Ricardo Saltz Gulko | September 13, 2023
What's next in VoC as traditional customer surveys fade from our memories? The end of surveys!

Experience management – why your EX is the stress test for your CX

By Ricardo Saltz Gulko | August 17, 2023
Experience management – why your EX is the stress test for your CX

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) – For Your Eyes Only

By Ricardo Saltz Gulko | August 9, 2023
How AI and GenAI is shaking the status quo in CX for your eyes only

How to use emotional design in CX to escape the B2B commodity trap

By Ricardo Saltz Gulko | August 2, 2023
How to use emotional design in CX to escape the B2B commodity trap , customer experience, product experience

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design

By Ricardo Saltz Gulko | July 26, 2023
Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design

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