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Best New Customer Experience and Design Books – 2021 List

By Ricardo Saltz Gulko | November 23, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books

In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready?

By Ricardo Saltz Gulko | April 11, 2021
In the Digital Experience and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? experience Design

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

By Ricardo Saltz Gulko | April 4, 2021
Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience customerexperience supply chain experience

The European Customer Experience Organization is now live and Open for You! The Time to Evolve Together arrived!

By Ricardo Saltz Gulko | March 2, 2021
The European Customer Experience Organization the real associationpractical , employee experience , experience design , innovation launch Ricardo Saltz Gulko and Adrian Swinscoe

Five fundamentals to re design AI transformative experience as competitive advantage

By Ricardo Saltz Gulko | February 21, 2021
Customer Experience Five fundamentals to re design AI transformative experience as competitive advantage

Customer Experience and Adoption: The Impact of Technology Change Requests

By Ricardo Saltz Gulko | January 27, 2021
Customer Experience and Adoption The Impact of Technology Change Requests

Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line

By Ricardo Saltz Gulko | January 9, 2021
Digital Experimentation 7 Principles – That Impacts Customer Experience, Technology and Your Bottom-line

Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience

By Ricardo Saltz Gulko | December 25, 2020
Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience , employee experience , artificial intelligence , ethics , customer centricity

IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth

By Ricardo Saltz Gulko | December 21, 2020
IoT Is Transforming Operations, Customer Experience and Employee Experiences, Efficiency and generating Growth

Don’t Talk about Great CX Culture if You Don’t Know MED

By Ricardo Saltz Gulko | November 22, 2020
Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience

Best Customer & Employee Experience Design Books 2020 2021 List

By Ricardo Saltz Gulko | November 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List

Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead

By Ricardo Saltz Gulko | November 7, 2020
Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead , People-centric enterprises will certainly have an advantage – not just today, but also down the road – when it comes to the memories they instilled in employees and customers during the COVID-19 pandemic.

Experience Perception – The Journey Design to Resonate with Customer and Employees… or Not

By Ricardo Saltz Gulko | October 26, 2020
Experience design Customer Perception Design The Journey to Resonate with Customer and Employees , customer experience , employee experience

Is Your Professional Services in Alignment with Your Experience Management? Part I

By Ricardo Saltz Gulko | September 14, 2020
Professional Services in Alignment with Your Experience Management , customer success

Customer and Employee Criticism: Your Leverage Tool for Growth

By Ricardo Saltz Gulko | September 9, 2020
Use Criticism to Improve Your Customer Experience and employee experience products and services

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