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Why employee experience is the missing link in Europe’s CX plans

By Ricardo Saltz Gulko | May 31, 2023
Why employee experience is the missing link in Europe's CX plans

Designing a differentiated B2B experience – a 22 step challenge

By Ricardo Saltz Gulko | May 9, 2023
Designing a differentiated B2B experience – a 22 step challenge

U$ 402bn is on the table for brands that simplify their CX and EX – here’s why

By Ricardo Saltz Gulko | April 24, 2023
$402bn is on the table for brands that simplify their CX and EX – Customer experience

Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX

By Ricardo Saltz Gulko | April 18, 2023
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). […]

The beauty (and challenges) of European cultural differences in CX

By Ricardo Saltz Gulko | April 10, 2023
The beauty (and challenges) of European cultural differences in CX

Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars.

By Ricardo Saltz Gulko | March 20, 2023
Evolving Your B2B Customer Experience and Employee Experience Maturity Model? Return to the Customer Experience Key Pillars.

The Best Customer Experience, Data and Design Books of 2022

By Ricardo Saltz Gulko | October 30, 2022
The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy

Best New Customer Experience and Design Books – 2021 List

By Ricardo Saltz Gulko | November 23, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books

In the Digital and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready?

By Ricardo Saltz Gulko | April 11, 2021
In the Digital Experience and Customer Experience World, there are two lives: Before and After COVID-19. Is your company ready? experience Design

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

By Ricardo Saltz Gulko | April 4, 2021
Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience customerexperience supply chain experience

The European Customer Experience Organization is now live and Open for You! The Time to Evolve Together arrived!

By Ricardo Saltz Gulko | March 2, 2021
The European Customer Experience Organization the real associationpractical , employee experience , experience design , innovation launch Ricardo Saltz Gulko and Adrian Swinscoe

Five fundamentals to re design AI transformative experience as competitive advantage

By Ricardo Saltz Gulko | February 21, 2021
Customer Experience Five fundamentals to re design AI transformative experience as competitive advantage

Customer Experience and Adoption: The Impact of Technology Change Requests

By Ricardo Saltz Gulko | January 27, 2021
Customer Experience and Adoption The Impact of Technology Change Requests

Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line

By Ricardo Saltz Gulko | January 9, 2021
Digital Experimentation 7 Principles – That Impacts Customer Experience, Technology and Your Bottom-line

Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience

By Ricardo Saltz Gulko | December 25, 2020
Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience , employee experience , artificial intelligence , ethics , customer centricity

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