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Is Your Diversity and Inclusiveness Real, or Imagined?

By Ricardo Saltz Gulko | August 2, 2020
Culture Experience Is Your Diversity and Inclusiveness Real, or Imagined? Customer Experience Human Experience

Simplify employee and customer experiences to adapt and grow On Tech Target

By Ricardo Saltz Gulko | August 2, 2020
Simplify employee experience and customer experiences to adapt and grow On Tech Target

How Complexities Prevent and Improve Employee and Customer Experience

By Ricardo Saltz Gulko | July 26, 2020
How Complexities Prevent and Improve Employee and Customer Experience

Retail Digital Experience Can Still Satisfy Europeans during COVID-19

By Ricardo Saltz Gulko | July 14, 2020
Retail Digital and Physical Experience Can Still Satisfy Europeans during COVID-19

The 6 CX Fundamentals of Organizational and Human Adaptiveness

By Ricardo Saltz Gulko | July 5, 2020
The 6 Customer Experience Fundamentals of Organizational and Human Adaptiveness Change

6 Ways to Boost Customer Experience Design Adoption & Growth

By Ricardo Saltz Gulko | June 28, 2020
Customer Experience increase Adoption and Revenue and listen to customers

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners

By Ricardo Saltz Gulko | June 16, 2020
Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed

A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation

By Ricardo Saltz Gulko | June 12, 2020
Customer Experience, Customer Transformation, Change, Simplification and Innovation. Customer Success

Medtronic Puts Humans FIRST in Heroic COVID-19 Response

By Ricardo Saltz Gulko | April 8, 2020
The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience

Customer Experience Best Books of 2019 – 2020 Readings

By Ricardo Saltz Gulko | November 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List

Creating a Customer Experience Culture: What needs to change first?

By Ricardo Saltz Gulko | March 10, 2019
Creating a Customer Experience Culture - First change

Best Customer Experience Books of 2018 and What to Look Out for in 2019

By Ricardo Saltz Gulko | December 5, 2018
Best Customer Experience Books of 2018 and What to Look Out for in 2019

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

By Ricardo Saltz Gulko | February 26, 2018
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

By Ricardo Saltz Gulko | February 25, 2018
Break the silos gap customer experience

Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!

By Ricardo Saltz Gulko | February 18, 2018
Treating Customer Experience Silos Dysfunctional

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