Customer Experience, AI Transformation & Strategic Innovation Consulting

Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B
Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B

Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B

A leadership inflection point from copilots to autonomous work Enterprise AI has entered its “everywhere, but uneven” phase. In McKinsey & Company’s 2025 global survey, 88% of respondents report “regular AI use” in at least one business function, yet the majority are [...]

By Ricardo Saltz Gulko|2026-02-09T13:49:23+01:00February 9th, 2026|Agentic AI Governance, AgenticAI, artificial intelligence, customer centricity, Customer Experience|Comments Off

Designing CX for Non‑Human Customers: AI Agents, APIs, and Machines as Users
Designing CX for Non‑Human Customers: AI Agents, APIs, and Machines as Users

Designing CX for Non‑Human Customers: AI Agents, APIs, and Machines as Users

The Rise of Non‑Human “Customers” Traditional customer experience (CX) design assumes a human end-user, but an emerging reality is that many “customers” interacting with businesses today are not human at all – they are AI agents, software scripts, or connected machines. [...]