Customer Experience, AI Transformation & Strategic Innovation Consulting

Editor vs. Contributor: When the Editor Holds the Counter
Editor vs. Contributor: When the Editor Holds the Counter

Editor vs. Contributor: When the Editor Holds the Counter

Why Unverifiable Rankings Betray Customer Thinking I recently left a CX industry publication where I had been the top-ranked author for more than fourteen months. Over the years I contributed more than 150 articles, trusting that the editorial and ranking processes were [...]

By Ricardo Saltz Gulko|2026-06-22T15:01:35+01:00June 22nd, 2026|#cx, #Metrics, #Valuecreation, AI writing, artificial intelligence, Business Transformation CX, customer centricity, Customer Loyalty, cxplatform|Comments Off

The New Editorial Risk: Confusing AI Assistance with AI Authorship
The New Editorial Risk: Confusing AI Assistance with AI Authorship

The New Editorial Risk: Confusing AI Assistance with AI Authorship

Introduction: AI as Voice Multiplier, not a Shortcut We are living in an unusually important moment for human expression. Artificial intelligence is no longer just a productivity tool; it has become a mechanism that allows people to participate in professional discourse [...]