AI Archives - Eglobalis

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective
Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Perspective

By Ricardo Saltz Gulko|2025-01-13T14:10:39+01:00January 13th, 2025|#loyalty, #Metrics, AI, artificial intelligence, Customer Relationship, Customer Strategies, CX, Uncategorized|Comments Off

The Myth of CX’s Death by 2030: Debunking the Fake Speculation
The Myth of CX’s Death by 2030: Debunking the Fake Speculation

The Myth of CX’s Death by 2030: Debunking the Fake Speculation

The Myth of CX's Death by 2030: Debunking the Fake Speculation

By Ricardo Saltz Gulko|2024-12-04T13:46:18+01:00December 4th, 2024|AI, artificial intelligence, Business Transformation CX, Culture Transformations, Customer Strategies, Uncategorized|Comments Off

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By Ricardo Saltz Gulko|2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design
The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms and Experimentation: Redefining Tech and Biotech B2B Design

By Ricardo Saltz Gulko|2024-11-19T09:40:21+01:00November 19th, 2024|#loyalty, AI, Business Transformation CX, Culture Transformations, Customer Driven, customer inteligence, CX Innovation|Comments Off

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services
Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer-Centric Strategies Are Redefining Professional Services

By Ricardo Saltz Gulko|2024-11-12T10:43:30+01:00November 12th, 2024|#loyalty, AI, asiakaskokemus, Business Transformation CX, customer centricity, Customer Experience, Customer Loyalty, Uncategorized|Comments Off

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

By Ricardo Saltz Gulko|2024-11-03T12:30:14+01:00November 3rd, 2024|#CXmeasurement, #loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Culture Transformations, Customer Driven, customer feedback, CX Frameworks, CX Innovation, Data analytics, Emotional Design, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Expériences client, Human and Digital Engagement, Humans Experience, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerfahrung|Comments Off

AI in the Workplace: Transforming Customer and Employee Experience
AI in the Workplace: Transforming Customer and Employee Experience

AI in the Workplace: Transforming Customer and Employee Experience

AI in the Workplace: Transforming Customer and Employee Experience

By Ricardo Saltz Gulko|2024-10-30T09:46:36+01:00October 30th, 2024|AI, Business Transformation CX, customer centricity, employee experience, Expériences client, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off

The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business
The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why New Alternatives Are Emerging for Your Business

By Ricardo Saltz Gulko|2024-08-19T13:20:47+01:00August 19th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence|Comments Off

Ahead of the Curve: MarTech-Driven Customer Experience Evolution
Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

By Ricardo Saltz Gulko|2024-07-31T11:38:25+01:00July 31st, 2024|#loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Experience, Customer Sentiment, Uncategorized|Comments Off

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution
Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

By Ricardo Saltz Gulko|2024-07-02T09:54:01+01:00July 2nd, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence, brand purpose, Complex vs Simple, contact centers, Culture Transformations, customer centricity, Customer Driven, Customer Experience, Customer Relationship, Customer Sentiment|Comments Off