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Services-as-Software: What Happens to Your Vendor When AI Eats the Billable Hour

Your systems integrator's business model is being repriced in public, quarter by quarter — and that repricing reaches your contract long before it reaches their marketing deck. Accenture's bookings are down while revenue is up. Cognizant signs 45% of BPO on outcome models. Coforge is above 80% on new wins. Clients now reopen contracts within 24 months. Here is what the 2026 filings say, and ten moves for your next negotiation.

By |2026-09-29T13:00:24+01:00September 27th, 2026|#cx, AI, artificial inteligence, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Service as software, Uncategorized|Comments Off on Services-as-Software: What Happens to Your Vendor When AI Eats the Billable Hour

Before AI Agents Rewrite Your Business: 15 Must-Read Books for CX, AI and Innovation Leaders in 2026

AI agents are changing how customers search, buy and negotiate. These 14 books will help CX, AI and innovation leaders prepare for machine customers, agent-to-agent commerce and the next generation of customer experience.

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