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Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

By |2025-03-18T11:12:10+01:00March 18th, 2025|#loyalty, AI, artificial intelligence, Culture Transformations|Comments Off on Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX
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Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

By |2025-03-04T16:15:43+01:00March 4th, 2025|#loyalty, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Complex vs Simple, contact centers, Customer Strategies, CX|Comments Off on Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies
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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Perspective

By |2025-01-13T14:10:39+01:00January 13th, 2025|#loyalty, #Metrics, AI, artificial intelligence, Customer Relationship, Customer Strategies, CX, Uncategorized|Comments Off on Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective
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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

By |2025-01-07T16:32:14+01:00January 7th, 2025|artificial intelligence, asiakaskokemus, Complex vs Simple, Culture Transformations, customer inteligence, Customer Strategies, Design Thinking, Uncategorized|Comments Off on Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide
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The Myth of CX’s Death by 2030: Debunking the Fake Speculation

The Myth of CX's Death by 2030: Debunking the Fake Speculation

By |2024-12-04T13:46:18+01:00December 4th, 2024|AI, artificial intelligence, Business Transformation CX, Culture Transformations, Customer Strategies, Uncategorized|Comments Off on The Myth of CX’s Death by 2030: Debunking the Fake Speculation
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The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why New Alternatives Are Emerging for Your Business

By |2024-08-19T13:20:47+01:00August 19th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence|Comments Off on The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business
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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

CX Titans: Samsung & Apple's Rivalry and Collaboration for Excellence

By |2024-08-13T10:16:12+01:00August 13th, 2024|#loyalty, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Customer Driven, Customer Relationship, CustomerSuccess, Emotional Design, employee experience, Enterprise Technology and CX, expérience client, Experience Design, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off on CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence
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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

By |2024-07-31T11:38:25+01:00July 31st, 2024|#loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Experience, Customer Sentiment, Uncategorized|Comments Off on Ahead of the Curve: MarTech-Driven Customer Experience Evolution
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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

By |2024-07-02T09:54:01+01:00July 2nd, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence, brand purpose, Complex vs Simple, contact centers, Culture Transformations, customer centricity, Customer Driven, Customer Experience, Customer Relationship, Customer Sentiment|Comments Off on Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution
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