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How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

By |2025-05-29T14:57:55+01:00May 20th, 2025|#loyalty, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Customer Driven, customer inteligence, Customer Strategies, Uncategorized|Comments Off on How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

By |2025-05-29T15:05:19+01:00May 14th, 2025|#loyalty, #Metrics, #NPS, AI, artificial intelligence, asiakaskokemus, Uncategorized|Comments Off on From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

By |2025-05-29T15:20:35+01:00April 28th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, empathy|Comments Off on Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3

Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey - Part 3 of 3

By |2025-05-29T15:26:10+01:00April 23rd, 2025|#Metrics, #Valuecreation, AI, artificial intelligence, asiakaskokemus, contact centers, Culture Transformations, customer centricity, Customer Experience, Customer Loyalty, Uncategorized|Comments Off on Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

By |2025-05-29T15:41:27+01:00March 24th, 2025|#loyalty, AI, artificial intelligence, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience Education, Customer Support and Care, CX, CX Innovation, Data analytics, Kundenerfahrung, Uncategorized|Comments Off on Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

By |2025-05-29T15:43:45+01:00March 18th, 2025|#loyalty, AI, artificial intelligence, Culture Transformations|Comments Off on Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

By |2025-05-29T15:49:13+01:00March 4th, 2025|#loyalty, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Complex vs Simple, contact centers, Customer Strategies, CX|Comments Off on Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Perspective

By |2025-01-13T14:10:39+01:00January 13th, 2025|#loyalty, #Metrics, AI, artificial intelligence, Customer Relationship, Customer Strategies, CX, Uncategorized|Comments Off on Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

By |2025-01-07T16:32:14+01:00January 7th, 2025|artificial intelligence, asiakaskokemus, Complex vs Simple, Culture Transformations, customer inteligence, Customer Strategies, Design Thinking, Uncategorized|Comments Off on Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

The Myth of CX’s Death by 2030: Debunking the Fake Speculation

The Myth of CX's Death by 2030: Debunking the Fake Speculation

By |2024-12-04T13:46:18+01:00December 4th, 2024|AI, artificial intelligence, Business Transformation CX, Culture Transformations, Customer Strategies, Uncategorized|Comments Off on The Myth of CX’s Death by 2030: Debunking the Fake Speculation
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