Biotech

CX and AI: From Early Steps to a Decade of Limitless Horizons
CX and AI: From Early Steps to a Decade of Limitless Horizons

CX and AI: From Early Steps to a Decade of Limitless Horizons

Introduction: Navigating the AI-Driven CX Revolution Artificial intelligence (AI) is fundamentally reshaping customer experience (CX), and although we are only witnessing the initial stages, its rapid evolution already signals revolutionary changes ahead. Executives worldwide increasingly recognize the profound potential of AI [...]

By Ricardo Saltz Gulko|2025-07-08T09:56:19+01:00July 8th, 2025|#loyalty, AI, artificial intelligence, Biotech, Culture Transformations, customer centricity, Customer Experience, Customer Sentiment|Comments Off

Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years
Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on [...]