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Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

About the  above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on [...]

By |2025-06-30T13:24:04+01:00June 30th, 2025|#loyalty, #Valuecreation, AI, artificial intelligence, Biotech, brand purpose, customer feedback, customer inteligence, Uncategorized|Comments Off on Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years

AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech

AI's Symbiotic Impact on Patient Experience and Drug Development in Pharma and Biotech

By |2025-05-29T15:11:25+01:00May 4th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, asiakaskokemus, Biotech, brand purpose, Business Transformation CX, CustomerSuccess, Design Thinking, Design Thinking For CX, Pharma|Comments Off on AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

By |2025-05-29T15:20:35+01:00April 28th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, empathy|Comments Off on Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

The Meteor That Missed: Unmasking the CX Extinction Myth

The Meteor That Missed: Unmasking the CX Extinction Myth

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

By |2025-05-29T16:00:13+01:00February 3rd, 2025|#loyalty, AI, Amazing Human Cetricity, brand purpose, Business Transformation CX, Culture Transformations, Customer Driven, Customer Experience, Kundenerfahrung|Comments Off on AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

The Power of CX Experimentation: Turning Insights into Actionable Success

The Power of CX Experimentation: Turning Insights into Actionable Success

By |2024-12-12T07:28:59+01:00December 12th, 2024|Amazing Human Cetricity, brand purpose, Business Transformation CX, Customer Experience|Comments Off on The Power of CX Experimentation: Turning Insights into Actionable Success

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

By |2024-11-05T18:08:03+01:00November 5th, 2024|#loyalty, brand purpose, Business Transformation CX, CX, CX books, CX Innovation, Data analytics|Comments Off on Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

CX Titans: Samsung & Apple's Rivalry and Collaboration for Excellence

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

By |2024-07-31T11:38:25+01:00July 31st, 2024|#loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Experience, Customer Sentiment, Uncategorized|Comments Off on Ahead of the Curve: MarTech-Driven Customer Experience Evolution
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