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A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation

Customer Experience, Customer Transformation, Change, Simplification and Innovation. Customer Success

By |2020-07-01T20:21:39+01:00June 12th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Relationship, Global Interviews, Guest Post, Innovations Impacting CX|Comments Off on A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.

Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.

The One Element Of Product & Tech Design That Kills Customer Experience

In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.