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Ten Recent Articles -What I’ve Been Writing at CMSWire This Year

Ten CMSWire articles. One recurring problem: companies are moving quickly with AI, but customer outcomes, ownership and measurement are struggling to keep up. Here are the CX and AI issues I’ve been examining through real B2B work.

By |2026-09-29T13:11:00+01:00September 20th, 2026|#cx, #loyalty, CSMwire Articles, Customer Machine, Customer Relationship, Customer Strategies, Customer Success, CX Research, CX strategy, CXO, Data analytics, expérience client, Experience Design, Expériences client|Comments Off on Ten Recent Articles -What I’ve Been Writing at CMSWire This Year
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