Why NPS doesn’t work any more, and what’s the alternative?
Why NPS doesn't work any more, and what's the alternative ?
Why NPS doesn't work any more, and what's the alternative ?
How to create better business outcomes through CX design , customer experience design
How complexities prevent and improve employee and customer experience
From here to affinity – how to build customer centricity in professional services
Harnessing Real-Time Data for Improved Customer Experience CX Understanding
The Rising Tide of Brand Purpose in B2B , The time of brand purpose
Why employee experience is the missing link in Europe's CX plans
Designing a differentiated B2B experience – a 22 step challenge
$402bn is on the table for brands that simplify their CX and EX – Customer experience
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Peel back the layers of many successful customer experience strategies and you'll find that accountability sits with the Chief Customer Officer (when they have one). [...]