Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos
Break the silos gap customer experience
Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!
Treating Customer Experience Silos Dysfunctional
The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences
Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.
Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.
The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…
In my last article, I talked about quality by looking partially at the Samsung Galaxy S7 product issues. My focus in working with clients is often all the risk aspects that can impact the quality of customer experience, so I want to continue discussing quality. In this article, we’re going to use two personal examples (from different sectors) to illustrate points about trust and customer experience.