SIGN UP TO OUR BI-WEEKLY BLOG POSTS
LinkedInFacebookXInstagramXingYouTubePinterest

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest , Paul Greenberg

By |2025-01-28T14:44:36+01:00January 28th, 2025|AI, Culture Transformations, customer centricity, Customer Strategies, CX books, CX Innovation, Data analytics, expérience client, Experience Design|Comments Off on Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest
Read More

Wishing you and your loved ones a beautiful Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and a brilliant beginning to 2025! 🌟

Wishing you and your loved ones a beautiful Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and a brilliant beginning to 2025! 🌟

By |2024-12-23T10:49:11+01:00December 23rd, 2024|customer centricity, Customer Driven, Uncategorized|Comments Off on Wishing you and your loved ones a beautiful Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and a brilliant beginning to 2025! 🌟
Read More

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer-Centric Strategies Are Redefining Professional Services

By |2024-11-12T10:43:30+01:00November 12th, 2024|#loyalty, AI, asiakaskokemus, Business Transformation CX, customer centricity, Customer Experience, Customer Loyalty, Uncategorized|Comments Off on Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services
Read More

AI in the Workplace: Transforming Customer and Employee Experience

AI in the Workplace: Transforming Customer and Employee Experience

By |2024-10-30T09:46:36+01:00October 30th, 2024|AI, Business Transformation CX, customer centricity, employee experience, Expériences client, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off on AI in the Workplace: Transforming Customer and Employee Experience
Read More

Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

Delete, Ignore, or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

By |2024-10-21T11:20:01+01:00October 21st, 2024|#loyalty, asiakaskokemus, Business Transformation CX, contact centers, Culture Transformations, customer centricity, Customer Experience, Customer Loyalty, Kundenerfahrung|Comments Off on Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
Read More

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

By |2024-10-10T06:44:37+01:00October 10th, 2024|#CXmeasurement, #loyalty, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Driven, customer feedback, Usability and Design, Voice of Customer, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off on Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
Read More

Empowering Employees to Drive CX Innovation: A Comprehensive Path to Success and Growth.

Empowering Employees to Drive CX Innovation: A Comprehensive Path to Success and Growth.

By |2024-09-11T10:47:07+01:00September 11th, 2024|Culture Transformations, customer centricity, Customer Loyalty, Design Thinking For CX, employee experience, Esperienze dei clienti, Experience management|Comments Off on Empowering Employees to Drive CX Innovation: A Comprehensive Path to Success and Growth.
Read More

CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

CX Titans: Samsung & Apple's Rivalry and Collaboration for Excellence

By |2024-08-13T10:16:12+01:00August 13th, 2024|#loyalty, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Customer Driven, Customer Relationship, CustomerSuccess, Emotional Design, employee experience, Enterprise Technology and CX, expérience client, Experience Design, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off on CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence
Read More

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

By |2024-07-31T11:38:25+01:00July 31st, 2024|#loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Experience, Customer Sentiment, Uncategorized|Comments Off on Ahead of the Curve: MarTech-Driven Customer Experience Evolution
Read More

Why Europe and the UK Are Always Behind the USA in Customer Experience

Why Europe and the UK Are Always Behind the USA in Customer Experience Introduction

By |2024-07-25T09:28:33+01:00July 25th, 2024|#loyalty, brand purpose, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Customer Driven, Customer Experience, Customer Relationship, Customer Sentiment, Customer Strategies, Data analytics, Emotional Design, Enterprise Technology and CX, Esperienze dei clienti, expérience client, Experience Design, Experience management, Expériences client, experiencia del cliente, Experiencias del cliente, Global Interviews, Kunden erlebnisse, Kundendienst, Kundenerlebnisse, Loyalty and Referrals|Comments Off on Why Europe and the UK Are Always Behind the USA in Customer Experience
Read More
Go to Top