The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience
Customer Experience Best Books of 2019 -2020 Yearly List
Creating a Simple and Simplified Customer Experience Culture
Best Customer Experience Books of 2018 and What to Look Out for in 2019
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books
silos gap customer experience service
Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!
Treating Customer Experience Silos Dysfunctional
How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience
To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.
The Pillars of seamless “IOT” transformation into better servitization customer experience and living experiences
Customer Experience The Pillars of seamless “ IOT ” transformation into better servitization, customer experience and living experiences - Where Services, Digital & Physical Products Meets #CX #IOT
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.