customer feedback Archives - Eglobalis

The Meteor That Missed: Unmasking the CX Extinction Myth
The Meteor That Missed: Unmasking the CX Extinction Myth

The Meteor That Missed: Unmasking the CX Extinction Myth

The Meteor That Missed: Unmasking the CX Extinction Myth

By Ricardo Saltz Gulko|2025-05-29T15:52:32+01:00February 25th, 2025|AI, brand purpose, Business Transformation CX, Culture Transformations, Customer Driven, Customer Experience, customer experience books, Customer Experience Education, customer feedback, Customer Loyalty, Customer Relationship, Customer Sentiment, Customer Strategies, Kundenerfahrung, Usability and Design, Voice of Customer, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?
From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

By Ricardo Saltz Gulko|2025-05-29T15:57:06+01:00February 13th, 2025|#CXmeasurement, #loyalty, AI, customer centricity, Customer Driven, customer feedback, Design Thinking, empathy, employee experience, Esperienze dei clienti, Experience management, Expériences client, Experiencias del cliente, Kundenerfahrung|Comments Off

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

By Ricardo Saltz Gulko|2024-11-03T12:30:14+01:00November 3rd, 2024|#CXmeasurement, #loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Culture Transformations, Customer Driven, customer feedback, CX Frameworks, CX Innovation, Data analytics, Emotional Design, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Expériences client, Human and Digital Engagement, Humans Experience, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerfahrung|Comments Off

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

By Ricardo Saltz Gulko|2024-10-10T06:44:37+01:00October 10th, 2024|#CXmeasurement, #loyalty, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Driven, customer feedback, Usability and Design, Voice of Customer, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off