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Architecting B2B Experiences for the $15 Trillion Machine Customer Economy: The Trust Paradox

By 2028, 90% of B2B buying will be AI agent intermediated, pushing over $15 trillion of B2B spend through AI agent exchanges. We’ve built entire Go-to-Market (GTM) strategies around winning human stakeholders through rapport, heritage, and what I call "brand poetry." [...]

By |2026-02-16T11:35:23+01:00February 16th, 2026|Agentic AI Governance, AgenticAI, AI, artificial intelligence, Customer Experience, Customer Machine, Customer Strategies, CX|Comments Off on Architecting B2B Experiences for the $15 Trillion Machine Customer Economy: The Trust Paradox
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