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A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation

Customer Experience, Customer Transformation, Change, Simplification and Innovation. Customer Success

By |2020-07-01T20:21:39+01:00June 12th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Relationship, Global Interviews, Guest Post, Innovations Impacting CX|Comments Off on A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Break the silos gap customer experience

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.