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Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Break the silos gap customer experience

By |2020-07-30T18:48:29+01:00February 25th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, Customer Relationship, Customer Strategies, Customer Support and Care, CX Crisis Management, Enterprise Technology and CX, Experience Design|Comments Off on Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.

By |2020-08-29T16:45:37+01:00February 5th, 2018|Customer Experience, Customer Relationship, Humans Experience|Comments Off on How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience
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