Customer Experience Best Books of 2019 -2020 Yearly List
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Break the silos gap customer experience
How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience
To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.