The 6 CX Fundamentals of Organizational and Human Adaptiveness
The 6 Customer Experience Fundamentals of Organizational and Human Adaptiveness Change
Medtronic Puts Humans FIRST in Heroic COVID-19 Response
The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience
Customer Experience Best Books of 2019 – 2020 Readings
Customer Experience Best Books of 2019 -2020 Yearly List
Creating a Customer Experience Culture: What needs to change first?
Creating a Customer Experience Culture - First change
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos
Break the silos gap customer experience
Old Version – Treating Customer Experience Silos Dysfunctional Syndrome, and Bridging it. 30 advice’s to Tear Down This Wall!
Treating Customer Experience Silos Dysfunctional
Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.
Does Customer Experience fail due to design, culture, strategy, or … the “Q-word?”
Companies are shooting themselves in the foot consistently around their customer experience. Why? And how do we help them to make it better? In the past 18 months, we’ve seen several major customer experience blunders from big brands. There is a pathway to improving customer experience globally, but it’s not necessarily the way we think about it now. We need to shift our thinking to begin from a different place.