CX Crisis Management Archives

Customer Experience and Adoption: The Impact of Technology Change Requests
Customer Experience and Adoption: The Impact of Technology Change Requests

Customer Experience and Adoption: The Impact of Technology Change Requests

Customer Experience and Adoption The Impact of Technology Change Requests

By Ricardo Saltz Gulko|2021-01-27T19:47:01+01:00January 27th, 2021|Amazing Human Cetricity, Business Transformation CX, Culture Transformations, Customer Driven, Customer Experience, Customer Loyalty, Customer Relationship, Customer Sentiment, Customer Strategies, Customer Support and Care, CustomerSuccess, CX, CX and Professional Services, CX Crisis Management, Design Thinking For CX, Enterprise Technology and CX, expérience client, Experience Design, experiencia del cliente, Global Interviews, Human and Digital Engagement, Humans Experience, Hyper Personalization, Innovations Impacting CX, klantenervaring, Kundendienst, Kundenerfahrung, Loyalty and Referrals, Measuring and Metrics, Onboarding Strategies, People Experience, Product and Services Design, Quality CX Management, simplification, Technology Experience, Usability and Design, 고객 경험|Comments Off

Best Customer & Employee Experience Design Books 2020 2021 List
Best Customer & Employee Experience Design Books 2020 2021 List

Best Customer & Employee Experience Design Books 2020 2021 List

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List

By Ricardo Saltz Gulko|2020-11-22T10:22:51+01:00November 14th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Loyalty, Customer Relationship, Customer Strategies, CustomerSuccess, CX and Professional Services, CX Crisis Management, Design Thinking For CX, Enterprise Technology and CX, expérience client, Experience Design, experiencia del cliente, Great Organizations, Human and Digital Engagement, Humans Experience, Kundendienst, Kundenerfahrung, Loyalty and Referrals, Onboarding Strategies, People Experience, Product and Services Design, Quality CX Management, Usability and Design, UX|Comments Off

Customer and Employee Criticism: Your Leverage Tool for Growth
Customer and Employee Criticism: Your Leverage Tool for Growth

Customer and Employee Criticism: Your Leverage Tool for Growth

Use Criticism to Improve Your Customer Experience and employee experience products and services

By Ricardo Saltz Gulko|2020-09-09T00:19:39+01:00September 9th, 2020|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, CX Crisis Management, Experience Design, Human and Digital Engagement, Innovations Impacting CX, Loyalty and Referrals, People Experience, Technology Experience|Comments Off

Is Your Diversity and Inclusiveness Real, or Imagined?
Is Your Diversity and Inclusiveness Real, or Imagined?

Is Your Diversity and Inclusiveness Real, or Imagined?

Culture Experience Is Your Diversity and Inclusiveness Real, or Imagined? Customer Experience Human Experience

By Ricardo Saltz Gulko|2020-08-02T18:38:57+01:00August 2nd, 2020|Amazing Human Cetricity, Business Transformation CX, Customer Driven, Customer Experience, Customer Relationship, Customer Strategies, CX Crisis Management, Experience Design, Human and Digital Engagement, Humans Experience|Comments Off

How Complexities Prevent and Improve Employee and Customer Experience
How Complexities Prevent and Improve Employee and Customer Experience

How Complexities Prevent and Improve Employee and Customer Experience

By Ricardo Saltz Gulko|2020-07-30T18:51:24+01:00July 26th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, Customer Strategies, CX Crisis Management, Design Thinking For CX, Experience Design, Great Organizations, Human and Digital Engagement, Innovations Impacting CX, Loyalty and Referrals, Product and Services Design, Quality CX Management, Technology Experience, Usability and Design|Comments Off

Retail Digital Experience Can Still Satisfy Europeans during COVID-19
Retail Digital Experience Can Still Satisfy Europeans during COVID-19

Retail Digital Experience Can Still Satisfy Europeans during COVID-19

Retail Digital and Physical Experience Can Still Satisfy Europeans during COVID-19

By Ricardo Saltz Gulko|2020-07-30T18:51:19+01:00July 14th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, Customer Strategies, CX Crisis Management, Enterprise Technology and CX, Experience Design, Innovations Impacting CX, Loyalty and Referrals|Comments Off

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners
Deep Leadership: Act Boldly to Protect Customers, Employees and Partners

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners

Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed

By Ricardo Saltz Gulko|2020-07-16T18:15:05+01:00June 16th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Customer Driven, Customer Experience, Customer Relationship, CX Crisis Management, Experience Design, Human and Digital Engagement, Micro Moments, People Experience, Product and Services Design, Quality CX Management|Comments Off

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

By Ricardo Saltz Gulko|2020-12-07T00:37:19+01:00February 26th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management, Experience Design, Humans Experience, Innovations Impacting CX, People Experience, Quality CX Management, Technology Experience|Comments Off

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos
Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Break the silos gap customer experience

By Ricardo Saltz Gulko|2020-07-30T18:48:29+01:00February 25th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, Customer Relationship, Customer Strategies, Customer Support and Care, CX Crisis Management, Enterprise Technology and CX, Experience Design|Comments Off

The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…
The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…

The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…

In my last article, I talked about quality by looking partially at the Samsung Galaxy S7 product issues. My focus in working with clients is often all the risk aspects that can impact the quality of customer experience, so I want to continue discussing quality. In this article, we’re going to use two personal examples (from different sectors) to illustrate points about trust and customer experience.

By Ricardo Saltz Gulko|2020-07-30T18:49:42+01:00October 4th, 2017|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management|Comments Off

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