Deep Leadership: Act Boldly to Protect Customers, Employees and Partners
Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books
Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos
Break the silos gap customer experience
The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…
In my last article, I talked about quality by looking partially at the Samsung Galaxy S7 product issues. My focus in working with clients is often all the risk aspects that can impact the quality of customer experience, so I want to continue discussing quality. In this article, we’re going to use two personal examples (from different sectors) to illustrate points about trust and customer experience.