Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos
Break the silos gap customer experience
The 22 Commandments Will Help You Overcome Customer Experience Quality Crises…
In my last article, I talked about quality by looking partially at the Samsung Galaxy S7 product issues. My focus in working with clients is often all the risk aspects that can impact the quality of customer experience, so I want to continue discussing quality. In this article, we’re going to use two personal examples (from different sectors) to illustrate points about trust and customer experience.