Customer Experience, AI Transformation & Strategic Innovation Consulting

The Best Alternatives to NPS — And Why It’s Time to Ditch the Outdated Metric
The Best Alternatives to NPS — And Why It’s Time to Ditch the Outdated Metric

The Best Alternatives to NPS — And Why It’s Time to Ditch the Outdated Metric

This article was originally posted at the European Customer Experience Organization: https://ecxo.org/asias-b2b-cx-benchmark-report-12-major-economies-compared/ Personal Statement on the Future of CX Metrics Every time I see the usual NPS defenders — from Bain and its loyal followers to CEOs who built their brands around [...]

By Ricardo Saltz Gulko|2025-12-07T23:32:27+01:00December 2nd, 2025|#CXmeasurement, #loyalty, #Metrics, #NPS, Business Transformation CX, customer feedback, customer inteligence, CX, CX Frameworks, CX Innovation, CXO, Kundenerfahrung|Comments Off

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

By Ricardo Saltz Gulko|2024-11-03T12:30:14+01:00November 3rd, 2024|#CXmeasurement, #loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Culture Transformations, Customer Driven, customer feedback, CX Frameworks, CX Innovation, Data analytics, Emotional Design, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Expériences client, Human and Digital Engagement, Humans Experience, klantenervaring, Klantervaringen, Kunden erlebnisse, Kundendienst, Kundenerfahrung|Comments Off