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Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

By |2025-05-29T15:41:27+01:00March 24th, 2025|#loyalty, AI, artificial intelligence, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience Education, Customer Support and Care, CX, CX Innovation, Data analytics, Kundenerfahrung, Uncategorized|Comments Off on Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest , Paul Greenberg

By |2025-01-28T14:44:36+01:00January 28th, 2025|AI, Culture Transformations, customer centricity, Customer Strategies, CX books, CX Innovation, Data analytics, expérience client, Experience Design|Comments Off on Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms and Experimentation: Redefining Tech and Biotech B2B Design

By |2024-11-19T09:40:21+01:00November 19th, 2024|#loyalty, AI, Business Transformation CX, Culture Transformations, Customer Driven, customer inteligence, CX Innovation|Comments Off on The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

By |2024-11-05T18:08:03+01:00November 5th, 2024|#loyalty, brand purpose, Business Transformation CX, CX, CX books, CX Innovation, Data analytics|Comments Off on Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership
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