SIGN UP TO OUR BI-WEEKLY BLOG POSTS
LinkedInFacebookXInstagramXingYouTubePinterest

Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing - Part I of 3

By |2025-04-06T08:23:54+01:00April 6th, 2025|#CXmeasurement, #Valuecreation, AI|Comments Off on Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3
Read More

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

By |2025-02-13T11:27:13+01:00February 13th, 2025|#CXmeasurement, #loyalty, AI, customer centricity, Customer Driven, customer feedback, Design Thinking, empathy, employee experience, Esperienze dei clienti, Experience management, Expériences client, Experiencias del cliente, Kundenerfahrung|Comments Off on From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?
Read More

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By |2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off on Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
Read More

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

By |2024-10-10T06:44:37+01:00October 10th, 2024|#CXmeasurement, #loyalty, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Driven, customer feedback, Usability and Design, Voice of Customer, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off on Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
Read More

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

By |2024-10-01T08:14:20+01:00October 1st, 2024|#CXmeasurement, #loyalty, Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Customer Driven, Customer Sentiment, CX Crisis Management, Data analytics, Kundenerfahrung|Comments Off on Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead
Read More

Maximizing Outcomes with Integrated Customer Success and Experience Metrics

Maximizing Outcomes with Integrated Customer Success and Experience Metrics

By |2024-09-05T11:58:02+01:00September 5th, 2024|#CXmeasurement, #Metrics, Business Transformation CX, Customer Strategies, CustomerSuccess, Esperienze dei clienti, Expériences client, Innovations Impacting CX, Onboarding Strategies, People Experience, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off on Maximizing Outcomes with Integrated Customer Success and Experience Metrics
Read More

The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why New Alternatives Are Emerging for Your Business

By |2024-08-19T13:20:47+01:00August 19th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence|Comments Off on The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business
Read More

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

By |2024-07-02T09:54:01+01:00July 2nd, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence, brand purpose, Complex vs Simple, contact centers, Culture Transformations, customer centricity, Customer Driven, Customer Experience, Customer Relationship, Customer Sentiment|Comments Off on Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution
Read More
Go to Top