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Experience Perception – The Journey Design to Resonate with Customer and Employees… or Not

Experience design Customer Perception Design The Journey to Resonate with Customer and Employees , customer experience , employee experience

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.

By |2020-11-17T12:18:15+01:00November 13th, 2017|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Humans Experience, simplification, Technology Experience|Comments Off on Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

CX Simplicity in Technology: How Quality & Design Impact the Bottom Line

Simplification technology design What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.

By |2020-10-29T22:36:28+01:00October 30th, 2017|Complex vs Simple, Culture Transformations, Customer Experience, Customer Strategies, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Innovations Impacting CX, Usability and Design|Comments Off on CX Simplicity in Technology: How Quality & Design Impact the Bottom Line

The One Element Of Product & Tech Design That Kills Customer Experience

In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.

By |2020-10-30T20:46:35+01:00October 22nd, 2017|Business Transformation CX, Complex vs Simple, Customer Experience, Design Thinking For CX, Innovations Impacting CX, Usability and Design|Comments Off on The One Element Of Product & Tech Design That Kills Customer Experience
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