Customer Experience Best Books of 2019 – 2020 Readings
Customer Experience Best Books of 2019 -2020 Yearly List
Creating a Customer Experience Culture: What needs to change first?
Creating a Customer Experience Culture - First change
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.
Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.
The One Element Of Product & Tech Design That Kills Customer Experience
In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.