Creating a Customer Experience Culture - First change
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.
Simplification technology design What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.
In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.