Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge
Best Customer Experience Books 2023 in Digital Data, Design and Centricity
True Personalisation is Unworkable for Customer Experience
Why NPS doesn't work any more, and what's the alternative ?
How to create better business outcomes through CX design , customer experience design
How complexities prevent and improve employee and customer experience
How AI and GenAI is shaking the status quo in CX for your eyes only
How to use emotional design in CX to escape the B2B commodity trap , customer experience, product experience