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Who Owns Mobile CX? Apple, Samsung, Huawei, Xiaomi Battle

  This article was inspired by the work of  Joseph Pine II (Joe Pine)  and James H. Gilmore, authors of The Experience Economy and by my years serving the Samsung Group. Introduction: The Experience Economy in Mobile Technology The global smartphone [...]

By |2025-08-28T15:46:24+01:00September 11th, 2025|AI, artificial intelligence, Culture Transformations, customer centricity, Customer Experience, empathy, employee experience, Experience Design, Experience management|Comments Off on Who Owns Mobile CX? Apple, Samsung, Huawei, Xiaomi Battle
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

By |2025-05-29T15:20:35+01:00April 28th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, empathy|Comments Off on Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
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From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

By |2025-05-29T15:57:06+01:00February 13th, 2025|#CXmeasurement, #loyalty, AI, customer centricity, Customer Driven, customer feedback, Design Thinking, empathy, employee experience, Esperienze dei clienti, Experience management, Expériences client, Experiencias del cliente, Kundenerfahrung|Comments Off on From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?
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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By |2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off on Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
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