The 6 Customer Experience Fundamentals of Organizational and Human Adaptiveness Change
Customer Experience increase Adoption and Revenue and listen to customers
The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience
Creating a Customer Experience Culture - First change
Best Customer Experience Books of 2018 and What to Look Out for in 2019
Break the silos gap customer experience
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.
In this article, we are going to give a few examples of enterprise technology companies simplifying their products, services, and experiences
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.