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Retail Digital Experience Can Still Satisfy Europeans during COVID-19

Retail Digital and Physical Experience Can Still Satisfy Europeans during COVID-19

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Break the silos gap customer experience

By |2020-07-30T18:48:29+01:00February 25th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, Customer Relationship, Customer Strategies, Customer Support and Care, CX Crisis Management, Enterprise Technology and CX, Experience Design|Comments Off on Tear Down This Wall: 27 Ways to Bridge the Gap between CX Company Silos

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.

By |2020-07-30T18:48:46+01:00November 13th, 2017|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Humans Experience, Technology Experience|Comments Off on Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.

By |2020-07-30T18:50:01+01:00October 30th, 2017|Complex vs Simple, Culture Transformations, Customer Experience, Customer Strategies, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Innovations Impacting CX, Usability and Design|Comments Off on Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line
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