The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience
Creating a Simple and Simplified Customer Experience Culture
Best Customer Experience Books of 2018 and What to Look Out for in 2019
silos gap customer experience service
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.
In this article, we are going to give a few examples of enterprise technology companies simplifying their products, services, and experiences
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.