Best Customer experience and Employee Experience experience Design Books of 2020 2021 List
Customer Transformation: Loyalty & Sentiment Are Your Challenges Ahead , People-centric enterprises will certainly have an advantage – not just today, but also down the road – when it comes to the memories they instilled in employees and customers during the COVID-19 pandemic.
Experience design Customer Perception Design The Journey to Resonate with Customer and Employees , customer experience , employee experience
How Complexities Prevent and Improve Employee and Customer Experience
The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience