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Simplify employee and customer experiences to adapt and grow On Tech Target

Simplify employee experience and customer experiences to adapt and grow On Tech Target

By |2020-08-02T18:28:38+01:00August 2nd, 2020|Amazing Human Cetricity, Business Transformation CX, Customer Strategies, Experience Design, Humans Experience|Comments Off on Simplify employee and customer experiences to adapt and grow On Tech Target

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

By |2020-07-30T18:48:19+01:00February 26th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management, Experience Design, Humans Experience, Innovations Impacting CX, People Experience, Quality CX Management, Technology Experience|Comments Off on 30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.

By |2020-08-29T16:45:37+01:00February 5th, 2018|Customer Experience, Customer Relationship, Humans Experience|Comments Off on How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

This article will help you as a leader to decide or help your teams to decide where to cut useless features and functionalities. There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.

By |2020-07-30T18:48:46+01:00November 13th, 2017|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Humans Experience, Technology Experience|Comments Off on Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
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