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Experience Perception – The Journey Design to Resonate with Customer and Employees… or Not

Experience design Customer Perception Design The Journey to Resonate with Customer and Employees , customer experience , employee experience

Simplify employee and customer experiences to adapt and grow On Tech Target

Simplify employee experience and customer experiences to adapt and grow On Tech Target

By |2020-08-02T18:28:38+01:00August 2nd, 2020|Amazing Human Cetricity, Business Transformation CX, Customer Strategies, Experience Design, Humans Experience|Comments Off on Simplify employee and customer experiences to adapt and grow On Tech Target

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

By |2021-05-02T00:37:21+01:00February 26th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management, Experience Design, Humans Experience, Innovations Impacting CX, People Experience, Quality CX Management, Technology Experience|Comments Off on 30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience

To say that the marriage between Telefonica and O2 is bad, is an understatement. Since the merger, Telefonica O2 yields high return, but poor quality in services and customers are the ones suffering the most.

By |2020-08-29T16:45:37+01:00February 5th, 2018|Customer Experience, Customer Relationship, Humans Experience|Comments Off on How Telefonica O2 got Customer Experience & Services so Wrong, and 27 Principles to save O2 Chaotic Experience
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