Medtronic Puts Humans FIRST in Heroic COVID-19 Response
The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience
Customer Experience Best Books of 2019 – 2020 Readings
Customer Experience Best Books of 2019 -2020 Yearly List
Creating a Simple and Simplified (S+S) Experience Culture: What needs to change first?
Creating a Simple and Simplified Customer Experience Culture
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books
Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line
What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary.
The One Element Of Product & Tech Design That Kills Customer Experience
In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.
Does Customer Experience fail due to design, culture, strategy, or … the “Q-word?”
Companies are shooting themselves in the foot consistently around their customer experience. Why? And how do we help them to make it better? In the past 18 months, we’ve seen several major customer experience blunders from big brands. There is a pathway to improving customer experience globally, but it’s not necessarily the way we think about it now. We need to shift our thinking to begin from a different place.