SIGN UP TO OUR BI-WEEKLY BLOG POSTS
LinkedInFacebookXInstagramXingYouTubePinterest

How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth

By |2025-05-20T11:02:07+01:00May 20th, 2025|#loyalty, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Customer Driven, customer inteligence, Customer Strategies, Uncategorized|Comments Off on How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
Read More

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

By |2025-05-14T06:51:53+01:00May 14th, 2025|#loyalty, #Metrics, #NPS, AI, artificial intelligence, asiakaskokemus, Uncategorized|Comments Off on From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When
Read More

AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech

AI's Symbiotic Impact on Patient Experience and Drug Development in Pharma and Biotech

By |2025-05-04T10:34:53+01:00May 4th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, asiakaskokemus, Biotech, brand purpose, Business Transformation CX, CustomerSuccess, Design Thinking, Design Thinking For CX, Pharma|Comments Off on AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech
Read More

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

By |2025-04-28T06:09:28+01:00April 28th, 2025|#loyalty, #Valuecreation, AI, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, empathy|Comments Off on Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
Read More

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing - Part 2 of 3

By |2025-04-15T10:09:27+01:00April 15th, 2025|#loyalty, #Valuecreation, AI|Comments Off on Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3
Read More

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Can AI and Real-Time Tech Replace Traditional CX Surveys?

By |2025-03-30T11:31:55+01:00March 30th, 2025|#loyalty, #Metrics, AI, Culture Transformations, Customer Driven, Customer Loyalty, Uncategorized|Comments Off on AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?
Read More

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

By |2025-03-24T14:24:42+01:00March 24th, 2025|#loyalty, AI, artificial intelligence, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience Education, Customer Support and Care, CX, CX Innovation, Data analytics, Kundenerfahrung, Uncategorized|Comments Off on Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
Read More

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

By |2025-03-18T11:12:10+01:00March 18th, 2025|#loyalty, AI, artificial intelligence, Culture Transformations|Comments Off on Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX
Read More

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

By |2025-03-04T16:15:43+01:00March 4th, 2025|#loyalty, AI, artificial intelligence, asiakaskokemus, Business Transformation CX, Complex vs Simple, contact centers, Customer Strategies, CX|Comments Off on Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies
Read More

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

By |2025-02-13T11:27:13+01:00February 13th, 2025|#CXmeasurement, #loyalty, AI, customer centricity, Customer Driven, customer feedback, Design Thinking, empathy, employee experience, Esperienze dei clienti, Experience management, Expériences client, Experiencias del cliente, Kundenerfahrung|Comments Off on From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?
Read More
Go to Top