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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Perspective

By |2025-01-13T14:10:39+01:00January 13th, 2025|#loyalty, #Metrics, AI, artificial intelligence, Customer Relationship, Customer Strategies, CX, Uncategorized|Comments Off on Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective
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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By |2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off on Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

The Symbiosis of Algorithms and Experimentation: Redefining Tech and Biotech B2B Design

By |2024-11-19T09:40:21+01:00November 19th, 2024|#loyalty, AI, Business Transformation CX, Culture Transformations, Customer Driven, customer inteligence, CX Innovation|Comments Off on The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design
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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

Beyond Deliverables: How AI and Customer-Centric Strategies Are Redefining Professional Services

By |2024-11-12T10:43:30+01:00November 12th, 2024|#loyalty, AI, asiakaskokemus, Business Transformation CX, customer centricity, Customer Experience, Customer Loyalty, Uncategorized|Comments Off on Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services
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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

By |2024-11-05T18:08:03+01:00November 5th, 2024|#loyalty, brand purpose, Business Transformation CX, CX, CX books, CX Innovation, Data analytics|Comments Off on Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership
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Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

Delete, Ignore, or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses

By |2024-10-21T11:20:01+01:00October 21st, 2024|#loyalty, asiakaskokemus, Business Transformation CX, contact centers, Culture Transformations, customer centricity, Customer Experience, Customer Loyalty, Kundenerfahrung|Comments Off on Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

By |2024-10-10T06:44:37+01:00October 10th, 2024|#CXmeasurement, #loyalty, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Driven, customer feedback, Usability and Design, Voice of Customer, חוויות לקוחות, تجارب العملاء, カスタマーエクスペリエンス, 고객 경험|Comments Off on Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
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Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead

By |2024-10-01T08:14:20+01:00October 1st, 2024|#CXmeasurement, #loyalty, Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Customer Driven, Customer Sentiment, CX Crisis Management, Data analytics, Kundenerfahrung|Comments Off on Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead
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The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why New Alternatives Are Emerging for Your Business

By |2024-08-19T13:20:47+01:00August 19th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence|Comments Off on The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business
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