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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By |2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off on Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

The Hidden Flaws of NPS: Why New Alternatives Are Emerging for Your Business

By |2024-08-19T13:20:47+01:00August 19th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, artificial intelligence|Comments Off on The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

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