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Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

By |2020-07-30T18:48:19+01:00February 26th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management, Experience Design, Humans Experience, Innovations Impacting CX, People Experience, Quality CX Management, Technology Experience|Comments Off on 30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Does Customer Experience fail due to design, culture, strategy, or … the “Q-word?”

Companies are shooting themselves in the foot consistently around their customer experience. Why? And how do we help them to make it better? In the past 18 months, we’ve seen several major customer experience blunders from big brands. There is a pathway to improving customer experience globally, but it’s not necessarily the way we think about it now. We need to shift our thinking to begin from a different place.

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