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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

By |2024-11-26T11:33:51+01:00November 26th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, empathy, klantenervaring, Klantervaringen, Loyalty and Referrals, People Experience, Product and Services Design, Quality CX Management, simplification|Comments Off on Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

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