Technology Experience

Don’t Talk about Great CX Culture if You Don’t Know MED
Don’t Talk about Great CX Culture if You Don’t Know MED

Don’t Talk about Great CX Culture if You Don’t Know MED

Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience

By Ricardo Saltz Gulko|2020-11-23T17:34:05+01:00November 22nd, 2020|Amazing Human Cetricity, Business Transformation CX, Culture Transformations, Customer Experience, Customer Loyalty, Customer Relationship, Customer Sentiment, Customer Strategies, Customer Support and Care, CX, expérience client, Experience Design, experiencia del cliente, Global Interviews, Human and Digital Engagement, Humans Experience, Hyper Personalization, Innovations Impacting CX, klantenervaring, Kundendienst, Kundenerfahrung, Loyalty and Referrals, Micro Moments, People Experience, Product and Services Design, Quality CX Management, Technology Experience|Comments Off

Customer and Employee Criticism: Your Leverage Tool for Growth
Customer and Employee Criticism: Your Leverage Tool for Growth

Customer and Employee Criticism: Your Leverage Tool for Growth

Use Criticism to Improve Your Customer Experience and employee experience products and services

By Ricardo Saltz Gulko|2020-09-09T00:19:39+01:00September 9th, 2020|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, CX Crisis Management, Experience Design, Human and Digital Engagement, Innovations Impacting CX, Loyalty and Referrals, People Experience, Technology Experience|Comments Off

How Complexities Prevent and Improve Employee and Customer Experience
How Complexities Prevent and Improve Employee and Customer Experience

How Complexities Prevent and Improve Employee and Customer Experience

By Ricardo Saltz Gulko|2020-07-30T18:51:24+01:00July 26th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Experience, Customer Relationship, Customer Strategies, CX Crisis Management, Design Thinking For CX, Experience Design, Great Organizations, Human and Digital Engagement, Innovations Impacting CX, Loyalty and Referrals, Product and Services Design, Quality CX Management, Technology Experience, Usability and Design|Comments Off

6 Ways to Boost Customer Experience Design Adoption & Growth
6 Ways to Boost Customer Experience Design Adoption & Growth

6 Ways to Boost Customer Experience Design Adoption & Growth

Customer Experience increase Adoption and Revenue and listen to customers

By Ricardo Saltz Gulko|2020-07-29T13:52:38+01:00June 28th, 2020|Amazing Human Cetricity, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Relationship, Enterprise Technology and CX, Experience Design, Human and Digital Engagement, Hyper Personalization, Innovations Impacting CX, Product and Services Design, Quality CX Management, Technology Experience|Comments Off

Medtronic Puts Humans FIRST in Heroic COVID-19 Response
Medtronic Puts Humans FIRST in Heroic COVID-19 Response

Medtronic Puts Humans FIRST in Heroic COVID-19 Response

The number of companies willing to help us humans during the COVID-19 crisis is truly amazing. Medtronic is an amazing exception by going the extra mile, in their customer experience

By Ricardo Saltz Gulko|2020-04-09T09:58:30+01:00April 8th, 2020|Amazing Human Cetricity, Business Transformation CX, Culture Transformations, Customer Driven, Customer Experience, Customer Strategies, Enterprise Technology and CX, Experience Design, Great Organizations, Human and Digital Engagement, Humans Experience, Hyper Personalization, Innovations Impacting CX, Loyalty and Referrals, People Experience, Product and Services Design, Technology Experience, Uncategorized|Comments Off

Customer Experience Best Books of 2019 – 2020 Readings

Customer Experience Best Books of 2019 -2020 Yearly List

By Ricardo Saltz Gulko|2021-04-10T17:32:40+01:00November 21st, 2019|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience, Customer Relationship, Customer Strategies, Design Thinking For CX, Experience Design, Human and Digital Engagement, Innovations Impacting CX, People Experience, Technology Experience|Comments Off

Creating a Customer Experience Culture: What needs to change first?
Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture: What needs to change first?

Creating a Customer Experience Culture - First change

By Ricardo Saltz Gulko|2020-07-30T18:45:55+01:00March 10th, 2019|Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Experience, Customer Strategies, Design Thinking For CX, Enterprise Technology and CX, Experience Design, Humans Experience, Hyper Personalization, Innovations Impacting CX, Loyalty and Referrals, Product and Services Design, Quality CX Management, Technology Experience, Usability and Design|Comments Off

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books

By Ricardo Saltz Gulko|2021-05-02T00:37:21+01:00February 26th, 2018|Business Transformation CX, Culture Transformations, Customer Experience, CX Crisis Management, Experience Design, Humans Experience, Innovations Impacting CX, People Experience, Quality CX Management, Technology Experience|Comments Off

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste
Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste

Why Customer Experience & Tech are about Less than More? Stop Counterintuitive Design & Cut the Waste There is no sustainable customer experience without its real pillars: quality, design, great products, services and a human-centric design.