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The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?

The Hidden Flaws in Toyota's German Dealerships Customer Experience (CX): What Happened to Accountability?

By |2024-09-28T09:02:21+01:00September 28th, 2024|Uncategorized|Comments Off on The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?
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Can you really make a choice? The Power of Free Will in Enhancing Customer Experience

Can you really make a choice? The Power of Free Will in Enhancing Customer Experience

By |2024-08-28T10:40:25+01:00August 28th, 2024|Complex vs Simple, Customer Experience, Customer Loyalty, Customer Relationship, Uncategorized|Comments Off on Can you really make a choice? The Power of Free Will in Enhancing Customer Experience
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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

CX Titans: Samsung & Apple's Rivalry and Collaboration for Excellence

By |2024-08-13T10:16:12+01:00August 13th, 2024|#loyalty, Amazing Human Cetricity, artificial intelligence, brand purpose, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Customer Driven, Customer Relationship, CustomerSuccess, Emotional Design, employee experience, Enterprise Technology and CX, expérience client, Experience Design, experiencia del cliente, Experiencias del cliente, Uncategorized|Comments Off on CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence
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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

Ahead of the Curve: MarTech-Driven Customer Experience Evolution

By |2024-07-31T11:38:25+01:00July 31st, 2024|#loyalty, #Metrics, AI, artificial intelligence, asiakaskokemus, brand purpose, Business Transformation CX, customer centricity, Customer Experience, Customer Sentiment, Uncategorized|Comments Off on Ahead of the Curve: MarTech-Driven Customer Experience Evolution
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The Hidden Truth: Why Customer Experience, Onboarding, and Design Aren’t the Keys to B2B Growth

The Ultimate Growth B2B Engine: Combining Design, Effective Onboarding, and Customer Experience (CX)

By |2024-07-09T12:38:53+01:00July 9th, 2024|#loyalty, #Metrics, asiakaskokemus, brand purpose, Business Transformation CX, Complex vs Simple, Culture Transformations, Customer Driven, Customer Loyalty, Emotional Design, Enterprise Technology and CX, Esperienze dei clienti, expérience client, Experience Design, Expériences client, experiencia del cliente, Experiencias del cliente, Kunden erlebnisse, Kundenerlebnisse, Loyalty and Referrals, ONBOARDING, Uncategorized|Comments Off on The Hidden Truth: Why Customer Experience, Onboarding, and Design Aren’t the Keys to B2B Growth
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A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

A Comprehensive Analysis of AI's Impact on the Employee Experience by Ricardo Saltz Gulko

By |2024-05-27T11:36:39+01:00May 27th, 2024|artificial intelligence, asiakaskokemus, brand purpose, Culture Transformations, Customer Loyalty, employee experience, Enterprise Technology and CX, Esperienze dei clienti, EX, expérience client, Experience Design, Experience management, Uncategorized|Comments Off on A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
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Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust

By |2024-01-19T20:08:10+01:00January 18th, 2024|#CXmeasurement, #loyalty, #Metrics, #NPS, AI, Amazing Human Cetricity, artificial intelligence, asiakaskokemus, Business Transformation CX, Complex vs Simple, Culture Transformations, customer centricity, Customer Experience, customer inteligence, Customer Relationship, Customer Strategies, Kundenerfahrung, Uncategorized|Comments Off on Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust
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